Frequently Asked Questions
Booking with Town Mountain Maids is simple. However, here are some answers to questions you may have.
How to Book a Clean
How do I book a clean?
What if I don't want to book online?
Do I Need to Enter My Card Details to Book?
How Do I Change or Cancel My Booking?
Can I Make a Same Day or Last Minute Booking?
Our Cleaning Service
What Services Do the Cleaners Provide?
How Do I Know What's Been Cleaned?
What is a Deep Clean?
Do You Offer End of Tenancy Cleanings?
Why Do You Charge a Flat Rate?
On the Day of Your Clean
What Time Will the Cleaners Arrive?
How Many Cleaners Do You Send?
Do Cleaners Bring Their Own Supplies?
- Vacuum cleaner (if you don’t have one)
- Mop and bucket
- Kitchen and bathroom cleaner
- Window and glass cleaner
- Furniture spray
- Oven cleaner
- Non abrasive spray
- Non abrasive cleaner
- Sponge cleaners
- Cloths for windows, ﬂoors, furniture
- Steel scourers
- Products against lime scale and mould
About Your Booking
Can I Book a Regular Clean?
Can I Book Anytime?
Can I Make Special Requests?
What Happens After I Schedule a Booking?
How Do I Edit a Booking?
Do You Offer Discounts for Regular Customers?
- 5% discount for a monthly clean
- 10% discount for biweekly clean
- 15% discount for a regular weekly clean
What Extra Service Do You Provide?
- Cleaning the oven
- Cleaning the fridge
- Cleaning the inside of your windows
- Cleaning the inside of the cabinets