Booking ConfirmationThanks for booking with us! Please read the information below so you know exactly what to expect.
Each of our cleaning team has approximately 2-5 jobs scheduled each day. The clients scheduled before you, as well as traffic sometimes will impact the accuracy of our arrival time.
We do make every attempt to arrive very close to our scheduled time, but some things are out of our control. We ask for your understanding if we are running behind.
If you have a critical timing issue, please let us know, and we will do our best to try to accommodate it.
This is a minimal fee that is in place to cover the cost of our transportation, and our employee wages as they travel to and from your home.
Please call us to cancel prior to the scheduled cleaning day to avoid this charge.
Additionally, because we reserve a time especially for you, please make any schedule changes before 5 p.m. the day before service to avoid incurring a $70 cancellation fee.
If something small was missed that you would just like to bring to our attention, please call, email, or leave a note for the team the next time they come out. But please let us know, we would not want to make the same mistake twice. Communication is very important. If we don’t hear from you, we will assume everything is well.
We welcome all feedback that helps us improve our service to you.
We accept Visa, Master card, American Express, Discover Card, and PayPal.
For credit cards, a hold will be placed on your card one day before service, but you are not charged until service is completed and you will receive an email invoice instantly. Please note that some banks show this hold as a charge, but it is just pre-authorization.
For PayPal, following the service, we will send an invoice.