Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this policy to help you understand how we collect, use, communicate, and disclose personal information. The following outlines our privacy policy:

• Before or at the time of collecting personal information, we will identify the purposes for which the information is being collected.

• We collect and use personal information solely to fulfill the purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

• We will only retain personal information for as long as necessary to fulfill the stated purposes.

• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

• Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up to date.

• We will protect personal information by implementing reasonable security safeguards against loss, theft, unauthorized access, disclosure, copying, use, or modification.

• We will make readily available to customers information about our policies and practices relating to the management of personal information.

Data Collection

We may collect personal information such as:

• Your name

• Email address

• Mailing address

• Mobile phone number

• Service address and preferences

Information is collected through:

• Our contact form: https://townmountainmaids.com/about/contact/

• Our booking page: https://townmountainmaids.com/booking-page/

• Text messages sent to or from 828-705-6243

• Email or customer service correspondence

• Third-party booking or scheduling platforms (if used)

Data Usage

We collect and use personal information solely for purposes related to:

• Providing our cleaning and laundry services

• Scheduling, confirming, or updating appointments

• Sending relevant promotions or service updates

• Internal operational or service quality improvement

We do not sell, rent, or share your personal information or mobile opt-in data with third parties for marketing purposes.

Mobile Messaging Program

By opting into our SMS program, you agree to receive:

• Appointment reminders and confirmations

• Service-related updates and alerts

• Occasional promotions for services offered by Town Mountain Maids

Message frequency may vary. Message and data rates may apply.

HELP & STOP Instructions

• For help, text HELP to 828-705-6243 or contact us at [email protected].

• To unsubscribe, text STOP to 828-705-6243. You will receive a final confirmation message and will no longer receive SMS communications unless you re-enroll.

Data Sharing

Your information will never be shared with third parties for marketing or promotional purposes.
We will only disclose personal data if required by law, such as in compliance with a subpoena, court order, or legal regulation.

Data Security

We protect personal information by using reasonable security safeguards to prevent loss, theft, unauthorized access, disclosure, copying, use, or modification.

Data Retention

We retain your information only as long as necessary to fulfill the purposes described above. You may request deletion of your data at any time by contacting us.